Frequently Asked Questions and Troubleshooting Support
PRO Charging Systems FAQ & Troubleshooting
Welcome to the PRO Charging Systems FAQ and Troubleshooting Tool. Whether you’re installing a new product, troubleshooting an issue, or trying to decode LED light signals, this page is your go-to resource. We’re constantly enhancing this tool to better serve your needs. If you require additional assistance, please don’t hesitate to contact us.
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Frequently Asked Questions
Fault Code guide for On-Board & Portable for Dual Pro & Eagle Performance Series Chargers :
Q: What do the blinking lights on my charger mean?
A: All Pro, SE, XL, and Eagle Performance Series chargers display fault codes via flashing lights. Legacy chargers produced prior to 2008 have blinking lights that indicate the following:
- 1 RED BLINKING LED: No Battery Detected
Check connections for proper polarity (black wire to negative). Contact us if the issue persists. - 2 RED BLINKING LEDS: Forming Stage Timeout
The charger terminates if battery voltage does not rise above 1.75 volts per cell within 3 hours. Reset by unplugging and reconnecting the charger. - 3 RED BLINKING LEDS: Overall Timer Shutdown
The charger terminates if the charge cycle exceeds the factory-set time. Reset by unplugging and reconnecting the charger. - 4 RED BLINKING LEDS: Internal Over-temp Shutdown
The charger shuts down if internal temperatures exceed specified levels. Allow the unit to cool and reset. - 5 RED BLINKING LEDS: Overvoltage Protection
This indicates a possible output defect. Discontinue use and contact technical support.
B. For legacy PS and SS Marine chargers the flashing light sequences indicate the following:
- 30% LED indicator flashing. No battery detected, check the connections for proper polarity (black wire to negative).
- 30 AND 50% LED indicators flashing. This indicates a Forming Stage timeout and
alerts the user that the battery voltage has not risen above an acceptable
limit within 3 hours. Battery should be tested. - 30, 50 and 90% LED indicators flashing. This indicates that the
charger has exceeded the maximum amount of time allowed for charging the battery. Battery should be tested. - 30 and 90% LED indicators flashing. This indicates that the internal temperature of the charger has exceeded allowable limits and this bank of the charger has shut down. If charger is in a closed compartment, open compartment doors and allow charger to cool for 8 hours. After this period, connect the charger to AC and begin charging again.
C. For Auto Profile PS and SS chargers:
- 30% LED indicator flashing. No battery detected, check the connections for proper polarity (black wire to negative).
- 30 AND 50% LED indicators flashing. This indicates a Forming Stage timeout and
alerts the user that the battery voltage has not risen above an acceptable
limit within 3 hours. Battery should be tested. - 30, 50 and 90% LED indicators flashing. This indicates that the
charger has exceeded the maximum amount of time allowed for charging the battery. Battery should be tested. - 30 and 90% LED indicators flashing. This indicates that the internal temperature of the charger has exceeded allowable limits and this bank of the charger has shut down. If charger is in a closed compartment, open compartment doors and allow charger to cool for 8 hours. After this period, connect the charger to AC and begin charging again.
- 70% solid, 90%, and 100% LED’s continually scrolling. This indicates a period in which the charger bank has shut off charging current to allow firmware to analyze the battery immediately after initial charging has been accomplished.
- 90% solid with 100% LED blinking. This indicates a period in which the charger bank has confirmed successful initial charging and is monitoring and analyzing the battery to determine whether a Lithium, AGM, or FLA battery is connected. At the completion of this portion, additional charging might occur with a solid 100% LED for AGM batteries if required.
Troubleshooting continued:
Q: Is it normal for my charger to hum even when fully charged?
A: Yes, a slight hum is normal when plugged into AC power. If the green lights are on, the charger is in standby mode.
Q: Do I need to remove the jumper wire between batteries when using my Dual Pro Charger on a 24V system?
A: No, the charger’s independent banks can charge each battery simultaneously without removing the jumper.
Q: Why won’t my charger start charging after a long period of inactivity?
A: If batteries have been unused for a long time, their voltage may fall below the charger’s threshold. Use a manual charger briefly to raise the voltage, then reconnect the PCS charger.
Q: One bank on my charger isn’t working. What should I do?
A: Swap the affected bank with a working bank. If the problem moves, it’s likely the battery. If the same bank remains unresponsive, contact us for support.
Q: Can I extend my charger’s cables? A: Yes, but only at the ring terminal location. Do not cut the black casing, as it contains the temperature sensor. Use a minimum of 14 AWG cable for extensions.
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